Insurance cover is only available for 23 to 75 year olds. Outwith these parameters, unfortunately we cannot hire to you - no matter how much driving experience you have. We apologise if this includes you.

Prior to your hire collection, please provide all the necessary documentation for your insurance cover (your licence photocard, passport & a utility bill to confirm your address).

Your campervan will be clean and full of fuel when you receive it, so please return it with a full tank of diesel, otherwise this will be deducted from your security deposit, plus a fee of £25 to cover the time to refuel. A full fuel tank means fill it (in Aviemore) until the pump clicks, then drive it to base. It is not acceptable to refuel the vehicle in any other place than in Aviemore.

We periodically check our vehicles for road worthiness, and thus provide a check list which will detail the checks made, and when they were made. You will be shown the sheet and be asked to confirm you have seen it and are satisfied with it.

Under fuelled vehicle – Charged at actual cost of refuelling plus £25 administration fee – receipt for fuel will be available on request.

Your hire includes a 100 miles per day allowance. This is to ensure responsible use of the vehicle and roads. If you exceed the allowance, the charge is 60 pence per mile. For example, if you have a seven day hire, your allowance is 700 miles.

Charged at actual cost of repair plus an appropriate labour charge to arrange the repair – receipt for repair will be available on request. If this involves an insurance claim, a labour charge to administer and arrange the claim. Typically, this will involve you describing the incident while we make the claim. Taking the vehicle for inspection to repair body shops, Taking the vehicle back to base. Booking it in then taking it back for repair, and having it off the road for the duration of the repair. This all takes time and needs to be covered, but we will be as fair as we can.

Excess waiver comes as standard with all of our hire insurance. However, this does not afford you 'Carte Blanche' to abuse the vehicle. For the avoidance of doubt, and for mutual protection, we do not include minor damage sustained as a result of mis-use and minor dents and scrapes. For example, if you reverse into a wall, damaging the paint on the rear bumper, it will most likely need a re-sprayed bumper, and we should be able to do this for a very reasonable cost. When the cost is likely to include replacement panels or major bodywork repairs, then an insurance claim will need to be made. In the event that you suffer a collision, please get as much information as possible from the other party, including their insurers details, their phone numbers and address details. You may need a police incident number if it is a more serious incident.

No charge will be made if the campervan is returned in an acceptable standard. However, if there is damage to pay for, we will need to cover costs and will let you know what the charge will be as soon as possible. Please remember that we do have to cover our costs, but do not wish to profit from unfortunate incidents. If, for example, a scratch can be polished out in minutes, then we will endeavour to make that effort for no cost, but this would need to be a very light scratch. If some damage requires paintwork, we will need this covered. a general rule of thumb for scratches is... if you can catch your finger nail against a scratch, it will not polish out.

If you incur any driving or parking offences for the duration of your hire, you will be liable for the associated fines or endorsements.

We expect to have to clean the campervan on its return, but we do not expect to need to clean up an unnecessary mess. Please do not attempt to wash the exterior to check damage, as we have a very specific way to clean our vehicle, and we do not wish the paintwork to be further damaged.

As part of the handover process, you will be required to sign a condition report, this process details any imperfections, and you will therefore not be required to pay for anything which is not listed.

Charged at cost for replacement of each item